Privacy Policy

Who we are

Arcadian is a content studio that produces property videos, Story assets and feed posts for real estate agencies from photographs those agencies already hold. This policy explains what we do with personal data when you use this website or send us an enquiry.

Arcadian is the controller of the personal data described here. Our registered details are set out at the end of this policy.

What we collect

When you send an enquiry through the contact form we collect the details you enter: your name, your work email address, your agency or company name, the approximate number of new listings you handle each month, and, where you choose to provide them, a listing or photo link and a message. The form does not ask for a telephone or WhatsApp number.

The form also asks you to confirm that you are authorised to share the listing assets you send us, and that you agree to us using your details to reply. Those two confirmations are checked when the form is submitted and are not stored with your enquiry.

We do not ask for, and have no use for, special category data. Please do not send us information about identifiable residents, tenants or buyers through the enquiry form.

Our web host records standard server logs when pages are requested, including IP address, time, and the page requested. These are generated by the hosting infrastructure rather than by us, and we do not use them to build any profile of you.

Why we process it, and our legal basis

We use your enquiry details to reply to you, to scope the work you are asking about, to prepare a quote, and to deliver any project that follows. Where you have asked us for something, we process your data to take steps at your request before entering into a contract, and to perform that contract once it exists (Article 6(1)(b) GDPR).

Where you enquire on behalf of an organisation rather than for yourself, we rely on our legitimate interest in responding to business enquiries and in keeping a record of what was discussed (Article 6(1)(f) GDPR). We have considered your interests and rights and concluded that replying to an enquiry you sent us is what you would reasonably expect.

We load optional analytics only if you accept them in the banner, and we rely on your consent for that (Article 6(1)(a) GDPR). You can withdraw it at any time, as described in the Cookie Policy, and withdrawing it is as easy as giving it.

We do not sell personal data, we do not share it for advertising, and we do not use it for automated decision making or profiling.

Who we share it with

We share personal data only where it is necessary to run the website and answer you, and only with providers acting on our instructions under a written agreement.

Those providers are: our website host, which serves this site and generates the server logs described above; an automation and email service, which receives enquiries submitted through the contact form and routes them to our team; and, if you accept analytics, our analytics provider, Plausible.

If we go on to work together, the people who need access to deliver the work will see the listing materials and contact details you supply. Where the agreed scope includes publishing on your behalf, we will also hold the account access you grant us for the platforms we publish to, under the terms agreed with you.

We may disclose personal data where we are legally required to do so, or to establish or defend legal claims.

International transfers

Some of the providers above may process data outside the country you are in, including outside the European Economic Area. Where that happens and the destination is not covered by an adequacy decision, the transfer is made under the European Commission's standard contractual clauses or another lawful transfer mechanism.

You can ask us which providers are involved in a particular transfer and what safeguards apply, using the contact route below.

How long we keep it

We keep enquiries that do not lead to a project for as long as there is a realistic prospect of a conversation continuing, and then delete them.

Where a project follows, we keep the related records for the duration of the engagement and afterwards for as long as accounting, tax and limitation rules require us to.

The preferences stored in your own browser, described in the Cookie Policy, are deleted when you clear your browser storage for this site, and the country cookie expires thirty days after it is set.

Security

The site is served over HTTPS, and enquiries are submitted to our own server before being passed to the automation service, so the destination of that submission is never exposed to your browser.

We limit access to enquiry data to the people who need it, and we require our providers to maintain appropriate technical and organisational measures. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and browser storage

This site sets one cookie, which records the two letter country code your connection resolves to so that the site can adapt what it shows to your region. It contains nothing else and identifies no one.

The site also stores your cookie choice in your browser's local storage, and may read two older region preferences if your browser already holds them from an earlier visit. These stay on your device and are never sent to us.

Optional analytics are loaded only after you accept them. Our Cookie Policy sets all of this out in full, including how to change your mind.

Your rights

Subject to the conditions in the GDPR, you have the right to ask us for a copy of the personal data we hold about you, to have inaccurate data corrected, to have data erased, to restrict how we use it, to object to processing carried out on the basis of our legitimate interests, and to receive data you gave us in a portable format.

Where we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of anything we did before you withdrew it.

We will respond to any request within one month. We do not charge for this, unless a request is manifestly unfounded or excessive.

Complaints

If you think we have handled your personal data improperly, please tell us first so that we can put it right.

You also have the right to lodge a complaint with a data protection supervisory authority. If you are in the European Economic Area, that is the authority in the country where you live, where you work, or where the issue arose.

Changes to this policy

If we change how we handle personal data, we will update this page and change the date at the top. Where a change materially affects you, we will take reasonable steps to bring it to your attention rather than relying on you to notice.